Article Sidebar

PDF
Date Published: 26/06/2016
Online Published: 26/06/2016
Abstract Views: 60
Views PDF: 303
DOI: https://doi.org/10.52714/dthu.20.6.2016.353
Issue
No. 20 (2016): Part A - Social Sciences and Humanities
Section
Social Sciences and Humanities Issue
How to Cite
Huynh, V. T. (2016). Using IPA model to evaluate the quality of training services at Tuy Hoa Industrial College. Dong Thap University Journal of Science, 20, 35-42. https://doi.org/10.52714/dthu.20.6.2016.353

Using IPA model to evaluate the quality of training services at Tuy Hoa Industrial College

Van Thai Huynh

Main Article Content

Abstract

The research goal is to identify and evaluate the criteria of training service quality at Tuy Hoa industrial College. The research data were gathered from 430 college students. The research methods included descriptive statistics, Cronbach's Alpha, Exploratory factor analyses (EFA) and Importance-Performance Analysis model (IPA). The results based on IPA are as follows: “Development focus” 4/22 criteria, “Keeping on” 10/22 criteria, “Development limitation” 6/22 criteria and “Investment decrease” 2/22 criteria.

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Keywords

Service training quality, IPA model, Tuy Hoa Industrial College

References

[1]. Edvardsson, B., Thomasson, B. & OvretVeit, J. (1994), Quality of service: making it really rork, McGraw-Hill, New York.
[2]. Hair, J. F., Jr., R. E. Anderson, R. L. Tatham, and W. C. Black (1998), Multivariate data analysis with readings, 5th Edition, Englewood Cliffs, NJ: Prentice Hall.
[3]. Nguyễn Thành Long (2006), “Sử dụng thang đo SEVPERF để đánh giá chất lượng đào tạo Đại học tại Trường Đại học An Giang”, Thông tin khoa học Đại học An Giang, số 027, tr. 19-23.
[4]. Đỗ Đăng Bảo Linh (2011), Các nhân tố củ a chấ t lượ ng dị ch vụ đà o tạ o ả nh hưở ng đế n sự hà i lò ng củ a họ c viên tạ i Trườ ng Trung cấ p chuyên nghiệ p: Đị a bà n tỉ nh Đồ ng Nai, Luận văn Thạc sỹ, Trường Đại học Kinh tế Thành phố Hồ Chí Minh.
[5]. Martilla, J. & James, J. (1977), “Importance-Performance Analysis”, Journal of Marketing, 41 (1), p. 77-79.
[6]. Parasuraman, A., Zeithaml, V. and Berry, L. (1985), “A conceptual model of service quality and its implications for future research”, Journal of Marketing, Vol. 49, Fall, pp. 41-50.
[7]. Parasuraman, A., Zeithaml, V. and Berry, L. (1988), “SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality”, Journal of Retailing, Vol. 64, Spring, p. 12-40.
[8]. Poh Ju Peng, Ainon Jauhariah Abu Samah (2006), “Measuring students’ satisfaction for quality education in a E-learning university”, Faculty of Business Administration.
[9]. Sherry, C., R. Bhat, B. Beaver & Anthony Ling (2004), “Students’ as customers: the expectations and preceptions of local and international students”, http://www.herdsa2004.curtin.edu.my/Contributions/ RPapers/P017-jt.pdf.
[10]. Zeithaml, V. (1987), “Defi ning and relating price, perceived quality, and perceived value”, Marketing Science Institute, Cambridge, MA., Report No. 87-101.