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Issue: 2026: Social Sciences and Humanities Issue - Online First
Section: Social Sciences and Humanities Issue (Vietnamese)
DOI: 10.52714/dthu.sch.3001.1914
Date Published: 17/04/2026
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Lam, H. H., Tran, N. H., & Nguyen, T. T. T. (2026). Factors affecting Dong Thap University students’ satisfaction with the quality of PvcomBank’s online payment servives. Dong Thap University Journal of Science, Online First, 1-13. https://doi.org/10.52714/dthu.sch.3001.1914

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Factors affecting Dong Thap University students’ satisfaction with the quality of PvcomBank’s online payment servives

Lâm Hải Hùng1, , Trần Ngọc Hân1, Nguyễn Thị Tú Trinh2
1 Student, Faculty of Economics and Law, Dong Thap University, Cao Lanh 870000, Vietnam
2 Faculty of Economics and Law, Dong Thap University , Cao Lanh 870000, Vietnam

Main Article Content

Abstract

This study identifies the factors affecting Dong Thap University students’ satisfaction with the quality of PVcomBank’s online payment services. The study employed data collected from a survey of 200 students from Dong Thap University using a convenience sampling method. Quantitative methods were applied to measure the impact of each factor on student satisfaction, including descriptive statistics, reliability analysis, exploratory factor analysis (EFA), and regression analysis. The findings reveal that four factors significantly influence student satisfaction, namely price, reliability, security, and service capability. Among these factors, security has the strongest impact on students’ satisfaction with the quality of the bank’s online payment services. Thereby, several managerial implications are proposed to improve the quality of PVcomBank’s online payment services and enhance student satisfaction.

Keywords

Dong Thap University, online payment services, satisfaction, students.

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

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