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Date Published: 10/08/2020
Online Published: 10/08/2020
Abstract Views: 425
Views PDF: 362
DOI: https://doi.org/10.52714/dthu.9.4.2020.801
Issue
Vol. 9 No. 4 (2020): Social Sciences and Humanities Issue (Vietnamese)
Section
Social Sciences and Humanities Issue
How to Cite
Nguyen, V. C. (2020). Measuring student satisfaction of the quality of Dong Thap University library’s services. Dong Thap University Journal of Science, 9(4), 21-32. https://doi.org/10.52714/dthu.9.4.2020.801

Measuring student satisfaction of the quality of Dong Thap University library's services

Van Canh Nguyen1,
1 Office of Quality Assurance, Dong Thap University, Vietnam

Main Article Content

Abstract

This study was conducted to measure student satisfaction of the service quality of Dong Thap University library. Using Exploratory Factor Analysis method (EFA), the study has identified four factors to measure student satisfaction level, namely facilities, staff capacity, responsiveness and library reliability. Combined with descriptive statistics, the study has relatively clearly showed the student satisfaction of the library services. Specifically, the services have met 80% of student satisfaction. However, there is room for improvement; thereby contributing to the University’s training quality.

Article Details

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

Keywords

Dong Thap University, service quality, library, satisfaction level

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