Measurement of students’ satisfaction in online courses at Dong Thap University
Nội dung chính của bài viết
Tóm tắt
In current higher education, online teaching implementation to diversify teaching activities can be considered as an essential and urgent need. Accordingly, this study is conducted to measure students’ satisfaction in online courses organized at Dong Thap University. The data used in this study is feedback from 917 full-time students who experienced online learning in the first semester, academic year 2021-2022 in the University. By using descriptive statistics and analysis of variances, this study presents students’ online-teaching satisfaction through four main categories: (1) Course design, (2) Technology, (3) Interaction, and (4) Instructors. Specifically, most indicators used to measure students’ satisfaction reached an average value of above 4.0 (on a 5-level scale), indicating that students basically accepted and satisfied with online teaching. In addition, some indications show that first-year students tended to have more satisfaction than all other ones in terms of four key factors being investigated. The research findings serve as an important information channel for Dong Thap University to take its reference for online teaching improvement and training quality enhancement.
Chi tiết bài viết
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Từ khóa
Course design, interaction, online teaching, students’ satisfaction, technology
Tài liệu tham khảo
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Bolliger, D. U., & Martindale, T. (2004). Key factors for determining student satisfaction in online courses. International Journal on E-learning, 3(1), 61-67.
Bui, T. A., & Tran, H. C. T. (2021). Factors affecting learners’ satisfaction through E-learning program: A case study of NTTU. Journal of Science and Technology, 4(2), 83-89.
Cheung, W., & Huang, W. (2005). Proposing a framework to assess Internet usage in university education: An empirical investigation from a student’s perspective. British Journal of Educational Technology, 36(2), 237-253.
Chung, E., Subramaniam, G., & Dass, L. C. (2020). Online learning readiness among university students in Malaysia amidst COVID-19. Asian Journal of University Education, 16(2), 45-58.
Endres, M. L., Chowdhury, S., Frye, C., & Hurtubis, C. A. (2009). The multifaceted nature of online MBA student satisfaction and impacts on behavioral intentions. Journal of Education for Business, 84(5), 304-312.
Eom, S. B., & Ashill, N. (2016). The determinants of students’ perceived learning outcomes and satisfaction in university online education: An update. Decision Sciences Journal of Innovative Education, 14(2), 185-215.
Eom, S. B., Wen, H. J., & Ashill, N. (2006). The determinants of students' perceived learning outcomes and satisfaction in university online education: An empirical investigation. Decision Sciences Journal of Innovative Education, 4(2), 215-235.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis. United Kingdom: Cengage.
Hettiarachchi, S., Damayanthi, B. W. R., Heenkenda, S., Dissanayake, D. M. S. L. B., Ranagalage, M., & Ananda, L. (2021). Student satisfaction with online learning during the COVID-19 pandemic: a study at state universities in Sri Lanka. Sustainability, 13(21).
Kuo, Y. C., Walker, A. E., Belland, B. R., & Schroder, K. E. (2013). A predictive study of student satisfaction in online education programs. The International Review of Research in Open and Distributed Learning, 14(1), 16-39.
Landrum, B., Bannister, J., Garza, G., & Rhame, S. (2021). A class of one: Students’ satisfaction with online learning. Journal of Education for Business, 96(2), 82-88.
Le, N. H., & Tran, Y. N. (2021). Students’ satisfaction on elearning platform: The case of economic student in Ho Chi Minh city. Can Tho University Journal of Science, 57(4), 232-244.
Levin, T., & Wadmany, R. (2006). Listening to students’ voices on learning with information technologies in a rich technology-based classroom. Journal of Educational Computing Research, 34(3), 281-317.
Moore, M. G., & Anderson, W. G. (2003). Handbook of Distance Education. London: Routledge Publisher.
Musa, M. A., & Othman, M. S. (2012). Critical Success Factor in E-Learning: An examination of technology and student factors. International Journal of Advances in Engineering & Technology, 3(2), 140-148.
Nguyen, T. H., Nguyen, T. P. T., & Bui, T. T. H. (2021). Factors affecting the effectiveness of online learning of The International School's students, Thai Nguyen University. TNU Journal of Science and Technology, 226 (13), 52-61.
O’Doherty, D., Dromey, M., Lougheed, J., Hannigan, A., Last, J., & McGrath, D. (2018). Barriers and Solutions to Online Learning in Medical Education an Integrative Review. BMC Medical Education, 18(1), 1-11.
Pham, N. T. (2018). Learner-content interaction in an online English learning course at a Vietnamese university. VNU Journal of Foreign Studies, 34(5), 137-148.
Pham, T. M. V., Nghiem, H. V., Nguyen, H. D., & Pham, N. T. (2021). E-learning: factors influencing learners’ satisfaction level. VNU Journal of Social Sciences and Humanities, 7(1), 45-64.
Pham, T. M. H. (2020). Evaluating students’ satisfaction level to E-Learning activities at Dong Nai Technology University. Journal of Education, (676), 49-54, 2020.
Richardson, J. C., Maeda, Y., Lv, J., & Caskurlu, S. (2017). Social presence in relation to students' satisfaction and learning in the online environment: A meta-analysis. Computers in Human Behavior, 71, 402-417.
Sahin, I., & Shelley, M. C. (2008). Considering students’ perceptions: the distance education student satisfaction model. Educational Technology and Society, 11(3), 216-223.
Sanchez-Franco, M. J. (2009). The moderating effects of involvement on the relationships between satisfaction, trust and commitment in e-banking. Journal of Interactive Marketing, 23(3), 247-258.
Selim, H. M. (2007). Critical success factors for E-Learning acceptance: Confirmatory factor models. Computers & Education, 49(2), 396-413.
Shee, D. Y., & Wang, Y. S. (2008). Multi-criteria evaluation of the web-based e-learning system: A methodology based on learner satisfaction and its applications. Computers & Education, vol. 50, no. 3, 894-905.
Soong, M. B., Chan, H. C., Chua, B. C., & Loh, K. F. (2001). Critical Success Factors for Online Course Resources. Computers & Education, 36(2), 101-120.
Thurmond, V. A., Wambach, K., Connors, H. R., & Frey, B. B. (2002). Evaluation of student satisfaction: Determining the impact of a web-based environment by controlling for student characteristics. The American Journal of Distance Education, 16(3), 169–190.
Vu, T. H., & Nguyen, M. T. (2013). Investigation and integration of critical success factors for e-Learning learner satisfaction: A case of University of Economics and Law. Ho Chi Minh City University of Education Journal of Science, (53), 24-46.
Wang, J. W. (2018). Retrieving critical design factor of ebook for older people in Taiwan. Telematics and Informatics, 35(7), 2016-2027.
Wang, Q. (2006). Quality assurance – best practices for assessing online programs. International Journal on E-learning, 5(2), 265-274.
Williams, C. (2022). Online foreign language learning: Measuring efficacy versus traditional classroom study. HCMCOUJS-Social Sciences, 12(1), 14-22.
Yawson, D. E., & Yamoah, F. A. (2020). Understanding satisfaction essentials of E-learning in higher education: A multi-generational cohort perspective. Heliyon, 6 (11), Art. no. e05519.
Yeung, M. W., & Yau, A. H. (2022). A thematic analysis of higher education students’ perceptions of online learning in Hong Kong under COVID-19: Challenges, strategies and support. Education and Information Technologies, 27(1), 181-208.
Yunusa, A. A., & Umar, I. N. (2021). A scoping review of critical predictive factors (CPFs) of satisfaction and perceived learning outcomes in E-learning environments. Education and Information Technologies, 26(1), 1223-1270.
Zaili, N., Moi, L. Y., Yusof, N. A., Hanfi, M. N., & Suhaimi, M. H. (2019). The factors of satisfaction on e-learning usage among Universiti Malaysia Kelantan students. Journal of Information System and Technology Management, 4 (11), 73-83.
Zeng, X., & Wang, T. (2021). College Student Satisfaction with Online Learning during COVID-19: A review and implications. International Journal of Multidisciplinary Perspectives in Higher Education, 6(1), 182-195.
Bolliger, D. U., & Martindale, T. (2004). Key factors for determining student satisfaction in online courses. International Journal on E-learning, 3(1), 61-67.
Bui, T. A., & Tran, H. C. T. (2021). Factors affecting learners’ satisfaction through E-learning program: A case study of NTTU. Journal of Science and Technology, 4(2), 83-89.
Cheung, W., & Huang, W. (2005). Proposing a framework to assess Internet usage in university education: An empirical investigation from a student’s perspective. British Journal of Educational Technology, 36(2), 237-253.
Chung, E., Subramaniam, G., & Dass, L. C. (2020). Online learning readiness among university students in Malaysia amidst COVID-19. Asian Journal of University Education, 16(2), 45-58.
Endres, M. L., Chowdhury, S., Frye, C., & Hurtubis, C. A. (2009). The multifaceted nature of online MBA student satisfaction and impacts on behavioral intentions. Journal of Education for Business, 84(5), 304-312.
Eom, S. B., & Ashill, N. (2016). The determinants of students’ perceived learning outcomes and satisfaction in university online education: An update. Decision Sciences Journal of Innovative Education, 14(2), 185-215.
Eom, S. B., Wen, H. J., & Ashill, N. (2006). The determinants of students' perceived learning outcomes and satisfaction in university online education: An empirical investigation. Decision Sciences Journal of Innovative Education, 4(2), 215-235.
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2019). Multivariate data analysis. United Kingdom: Cengage.
Hettiarachchi, S., Damayanthi, B. W. R., Heenkenda, S., Dissanayake, D. M. S. L. B., Ranagalage, M., & Ananda, L. (2021). Student satisfaction with online learning during the COVID-19 pandemic: a study at state universities in Sri Lanka. Sustainability, 13(21).
Kuo, Y. C., Walker, A. E., Belland, B. R., & Schroder, K. E. (2013). A predictive study of student satisfaction in online education programs. The International Review of Research in Open and Distributed Learning, 14(1), 16-39.
Landrum, B., Bannister, J., Garza, G., & Rhame, S. (2021). A class of one: Students’ satisfaction with online learning. Journal of Education for Business, 96(2), 82-88.
Le, N. H., & Tran, Y. N. (2021). Students’ satisfaction on elearning platform: The case of economic student in Ho Chi Minh city. Can Tho University Journal of Science, 57(4), 232-244.
Levin, T., & Wadmany, R. (2006). Listening to students’ voices on learning with information technologies in a rich technology-based classroom. Journal of Educational Computing Research, 34(3), 281-317.
Moore, M. G., & Anderson, W. G. (2003). Handbook of Distance Education. London: Routledge Publisher.
Musa, M. A., & Othman, M. S. (2012). Critical Success Factor in E-Learning: An examination of technology and student factors. International Journal of Advances in Engineering & Technology, 3(2), 140-148.
Nguyen, T. H., Nguyen, T. P. T., & Bui, T. T. H. (2021). Factors affecting the effectiveness of online learning of The International School's students, Thai Nguyen University. TNU Journal of Science and Technology, 226 (13), 52-61.
O’Doherty, D., Dromey, M., Lougheed, J., Hannigan, A., Last, J., & McGrath, D. (2018). Barriers and Solutions to Online Learning in Medical Education an Integrative Review. BMC Medical Education, 18(1), 1-11.
Pham, N. T. (2018). Learner-content interaction in an online English learning course at a Vietnamese university. VNU Journal of Foreign Studies, 34(5), 137-148.
Pham, T. M. V., Nghiem, H. V., Nguyen, H. D., & Pham, N. T. (2021). E-learning: factors influencing learners’ satisfaction level. VNU Journal of Social Sciences and Humanities, 7(1), 45-64.
Pham, T. M. H. (2020). Evaluating students’ satisfaction level to E-Learning activities at Dong Nai Technology University. Journal of Education, (676), 49-54, 2020.
Richardson, J. C., Maeda, Y., Lv, J., & Caskurlu, S. (2017). Social presence in relation to students' satisfaction and learning in the online environment: A meta-analysis. Computers in Human Behavior, 71, 402-417.
Sahin, I., & Shelley, M. C. (2008). Considering students’ perceptions: the distance education student satisfaction model. Educational Technology and Society, 11(3), 216-223.
Sanchez-Franco, M. J. (2009). The moderating effects of involvement on the relationships between satisfaction, trust and commitment in e-banking. Journal of Interactive Marketing, 23(3), 247-258.
Selim, H. M. (2007). Critical success factors for E-Learning acceptance: Confirmatory factor models. Computers & Education, 49(2), 396-413.
Shee, D. Y., & Wang, Y. S. (2008). Multi-criteria evaluation of the web-based e-learning system: A methodology based on learner satisfaction and its applications. Computers & Education, vol. 50, no. 3, 894-905.
Soong, M. B., Chan, H. C., Chua, B. C., & Loh, K. F. (2001). Critical Success Factors for Online Course Resources. Computers & Education, 36(2), 101-120.
Thurmond, V. A., Wambach, K., Connors, H. R., & Frey, B. B. (2002). Evaluation of student satisfaction: Determining the impact of a web-based environment by controlling for student characteristics. The American Journal of Distance Education, 16(3), 169–190.
Vu, T. H., & Nguyen, M. T. (2013). Investigation and integration of critical success factors for e-Learning learner satisfaction: A case of University of Economics and Law. Ho Chi Minh City University of Education Journal of Science, (53), 24-46.
Wang, J. W. (2018). Retrieving critical design factor of ebook for older people in Taiwan. Telematics and Informatics, 35(7), 2016-2027.
Wang, Q. (2006). Quality assurance – best practices for assessing online programs. International Journal on E-learning, 5(2), 265-274.
Williams, C. (2022). Online foreign language learning: Measuring efficacy versus traditional classroom study. HCMCOUJS-Social Sciences, 12(1), 14-22.
Yawson, D. E., & Yamoah, F. A. (2020). Understanding satisfaction essentials of E-learning in higher education: A multi-generational cohort perspective. Heliyon, 6 (11), Art. no. e05519.
Yeung, M. W., & Yau, A. H. (2022). A thematic analysis of higher education students’ perceptions of online learning in Hong Kong under COVID-19: Challenges, strategies and support. Education and Information Technologies, 27(1), 181-208.
Yunusa, A. A., & Umar, I. N. (2021). A scoping review of critical predictive factors (CPFs) of satisfaction and perceived learning outcomes in E-learning environments. Education and Information Technologies, 26(1), 1223-1270.
Zaili, N., Moi, L. Y., Yusof, N. A., Hanfi, M. N., & Suhaimi, M. H. (2019). The factors of satisfaction on e-learning usage among Universiti Malaysia Kelantan students. Journal of Information System and Technology Management, 4 (11), 73-83.
Zeng, X., & Wang, T. (2021). College Student Satisfaction with Online Learning during COVID-19: A review and implications. International Journal of Multidisciplinary Perspectives in Higher Education, 6(1), 182-195.
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